Best-in-class customer centricity: We offer tailor-made services
The goal of Mercedes-Benz is to build the world’s most desirable cars. As its captive provider of financial and mobility services, Mercedes-Benz Mobility offers best-in-class mobility services for vehicles. In doing so, we always place our customers in the centre of our actions. We want to be their first choice as a service provider.
As the financial and mobility services provider of the Mercedes-Benz Group, we want to fulfil our customers’ high expectations regarding the Mercedes-Benz brand by providing them with first-class products, services and solutions. At Mercedes-Benz Mobility, we focus on the needs of our customers. The goal we share with Mercedes-Benz is to offer exceptional and enriching experiences throughout all of our contact points — at both the functional and the emotional levels.
In order to thrill our customers, we also must be familiar with their constantly changing expectations. We help them reach their private and professional goals by providing, them with our individualised and tailored services and products for financing,leasing,subscription,rental,insurance and fleet management. At Mercedes-Benz Mobility, they enjoy flexibility, comfort and a feeling of respect.
We work tirelessly to offer best-in-class mobility services that are seamlessly integrated into the Mercedes-Benz ecosystem — the exclusive world of Mercedes-Benz dealerships as well as our intuitive online offerings. We rely on innovative technologies and continuously refine our business models on a foundation that includes the valuable feedback we receive from our customers. Our goal is to offer a comprehensive digital customer journey with automated processes and applications that further simplify the business processes. As a result, our customers receive faster feedback— and in certain markets, they can already finance, lease or insure a Mercedes-Benz vehicle within minutes. Moreover, all of these processes are simple and convenient.