In the years ahead, Mercedes-Benz plans to sell more and more vehicles online. Our mobility services should therefore be completely integrated into the digital brand experience. As a result, customers will be able not only to buy their preferred vehicle online but also to obtain financing, leasing and insurance online.

When a leasing contract expires, we actively inform our customers that they can switch to an electric vehicle. Our rental and subscription services make it easier for people to use electric cars without making a long-term commitment. The switch to electric mobility is made even easier by our charging and payment services.

Our product landscape will be harmonised internationally. In addition, we want to systematically automate our internal processes and thereby simplify and accelerate them. To this end, we are intentionally forming technology partnerships in order to make a best-in-class digital customer experience possible.

Luxury-class mobility services are data-based mobility services. That’s why we are developing the necessary teams and skills so that we can gain an even better understanding of our customers’ needs and align our services with them even more precisely.

Our values remain the lodestar for the further development of our corporate culture. The central tenets of our cooperation are openness, integrity and respect, focus on the customer, financial and social responsibility, diverse and motivated employees, the will to achieve top performance and the commitment to more sustainability.